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The Empathetic Museum

The Empathetic Museum is a concept supported by a group of museum professionals who “value and advocate for diversity of thought and authentic integration of empathy in museum practice.” While geared towards museums, their ideas and resources are highly useful for anyone in arts and culture with an interest in embedding empathy into their organization. Central to this idea is a willingness to listen genuinely and empower community members.

For more on this idea, see our Empathy, Inclusivity, and Well-Being resource.

One concrete resource available from The Empathic Museum is the maturity Model, a metric for instiutional transformation that allows professionals to evaluate their organization and track the extent to which empathy has been embedded into the insitution over time.Five characteristics categorize the institutional and operational priorities of an Empathetic Museum: Civic Vision, Institutional Body Language, Community Resonance, Timeliness & Sustainability, and Performance Measures. Insitutions can track their progress from Regressive, to Emergent, to Planned, through to Proactive.

Find out more and view the Model



Community Engagement Resources from Doug Borwick

Doug Borwick is a US-based artist, arts administrator, and leading advocate for community engagement in the arts.

Nurturing Local Culture: Stories from Creative People and Places

The following is a summary of key learnings and resources from a virtual con

Turning Engagement Patterns Upside Down


Power Up

"This think-piece by Chrissie Tiller unearths and explores some of the complexities and challenges of sharing power, drawing on thinking


Will Weigler - community based theatre


Kala Seraphin - Kingston, Ontario


Hazel England - Community & Education Director. Engaging our local community in creative ways

Do You Have a Story to Share?

We want to hear from you.

Submit your story about a successful community engagement project to the growing resource we are creating together.


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